CUSTOMER SERVICES

How is Hoa Sen Gold steel sheet different from other steel sheet lines?

Hoa Sen Gold steel sheet is the current most advanced steel sheet line of Hoa Sen, which has many outstanding advantages compared to other conventional steel sheet lines such as:

1. Outstanding corrosion resistance: excellent anti-corrosion properties. The aluminum-zinc alloy coating and special painting system, good coverage make Hoa Sen Gold products resistant to external environmental influences such as corrosion, rust or surface oxidation.

2. Weatherproof and durable:+ Resistance to fading: The surface of pre-painted steel sheet products will be changed due to the impact of weather conditions, sunlight, dust... to a certain extent after a long time of use. Depending on the color as well as the nature of the paint system, the color change will be different. The painting system of Hoa Sen Gold products is specially designed and developed, it gives a superior color fastness compared to other conventional paint systems. Within 10 years, the main surface painting layer will remain unchanged from the base color by more than 10 E units (CIE Lab) for vertical installation or by more than 12 E units for non-vertical installation.+ Resistance to chalking: Unlike conventional steel sheet products, Hoa Sen Gold products have a good anti-pollution ability, keeping the surface fresh and intact over time. Within 10 years, the main surface paint will not chalk up more than Grade 5 for vertical installations and Grade 4 for non-vertical installation, when we test it in accordance with ASTM D-4214, Method A.

3. It is more resistant to corrosive chemicals than ordinary galvanized, aluminum-zinc alloy-coated and pre-paint steel sheet products.

4. High mechanical strength: Thanks to being manufactured on a modern production line system with high-grade steel base materials, Hoa Sen Gold products have high mechanical strength, excellent formability and meet the technical requirements of American standards ASTM A755/A755M. Furthermore, with the special coating, the product surface always keeps its integrity over time. The main surface paint is not peeled or cracked clearly on flat surfaces when observed with the naked eye outdoors in case the steel sheet is used as roofings or walls within 10 years.

5. Long service life: Thanks to its outstanding corrosion resistance, good chemical resistance, high mechanical strength, good weather resistance excellent resistance to fading and chalking, Hoa Sen Gold has a long service life with many times higher than ordinary galvanized, aluminum-zinc alloy-coated and pre-paint steel sheet products. In particular, the product is under warranty of anti-leakage up to 30 years from the date of manufacture.

How thick is Hoa Sen Gold steel sheet?

Hoa Sen Gold steel sheet has a thickness of 0.50 mm (5 dem)

How is Hoa Sen Gold steel sheet warrantied?

Hoa Sen Gold steel sheet has a 30-year leak warranty and a 10-year anti-fading warranty.

Can Hoa Sen Gold steel sheet is rolled with tile wave and PU insulation?

Hoa Sen Gold steel sheet can be rolled with tile wave and PU insulation like other Hoa Sen steel sheets.

How can we recognize genuine Hoa Sen steel sheet?

When buying Hoa Sen steel sheets, customers should carefully observe the line printed on the surface of products. If it is a genuine product, the printed line shows very clearly and specifically the information about product roll code and quality standard parameters.

For example: SO MET - TON HOA SEN - THUONG HIEU QUOC GIA - TON LANH AZ100 - DO DAY ( ± 0.03) - MA SO CUON - NGAY SAN XUAT.

(METERS - HOA SEN STEEL SHEET - NATIONAL BRAND - AZ100 STEEL SHEET - THICKNESS ( ± 0.03) - ROLL CODE - DATE OF MANUFACTURE)

In addition, customers can directly contact toll free hotline 18001515 or chat live on website https://hoasenhome.vn to answer all questions about the product as well as how to distinguish Hoa Sen steel sheet from other types of steel sheet in the market.

Hoa Sen steel sheet is warrantied?

Hoa Sen Group commits that Hoa Sen Gold steel sheet, Aluminum-zinc alloy-coated steel sheet, Pre-painted Aluminum-zinc alloy-coated steel sheet and Pre-painted Galvanized steel sheet products sold for roofing and walling will not be leaked due to the influence of normal weather conditions after delivery.
1. Warranty of 10 years for Aluminum-zinc alloy-coated steel sheet products with coating amount from AZ70 to < AZ100, Pre-painted Aluminum-zinc alloy-coated steel sheet with coating amount < AZ100 and Pre-painted Galvanized steel sheet.
2. 10-year warranty for Aluminum-zinc alloy-coated steel sheet, Pre-painted Aluminum-zinc alloy-coated steel sheet products with coating amount from AZ100 to < AZ150 from the date of manufacture.
3. 20-year warranty for Aluminum-zinc alloy-coated steel sheet, Pre-painted Aluminum-zinc alloy-coated steel sheet products with coating amount ≥ AZ150 from the date of manufacture.
4. Paint quality warranty of 5 years from the date of manufacture.
Particularly, Hoa Sen Gold high-class steel sheet will be under a higher warranty. 30-year warranty against leakage and 10-year warranty of paint quality for Hoa Sen Gold steel sheet products.

What is application of Hoa Sen coated steel sheet products?

Hoa Sen coated steel sheet products are widely used from civil to works and projects. Thanks to its high applicability, Hoa Sen coated steel sheet products are used in:

1. Civil sector: roofing, walling, building plafonds, making gutters, rigging…

2. Construction: Rolling doors, factory, floor slabs, processing heat and sound insulation panels...

3. Industrial production: ventilation system, handicrafts, interior decoration, door system...

Why should you choose Hoa Sen steel sheet?

1. Products are sold at the right price: Hoa Sen Group publicizes the selling price at our official branches/distributors, and it always commits to selling at the right price
2. Product quality assurance: Hoa Sen Group is always a pioneer in investing in modern equipment systems and applying new technologies to production. Thanks to a system of lines and modern technology, Hoa Sen Group's products are always of high quality, meeting domestic and international quality standards. Furthermore, Hoa Sen's products always show full product information and quality standard parameters, committed to providing customers with the right quality products at the most reasonable prices. With continuous efforts in improving product quality, Hoa Sen Group has won the National Quality Award, National Brand Award for many consecutive years, and has been present in more than 87 countries and regions, including demanding export markets such as the Americas, Europe, Australia, Dubai...and become a reliable brand for domestic and foreign consumers.
3. Standard products: Thanks to the closed production process, the world's most modern production line system and technology, Hoa Sen's steel sheet products always satisfy the strict demands of international quality standards such as ASTM A792 of the United States, AS 1397 of Australia, JIS G 3321 of Japan, MS 1196 of Malaysia, EN 10346 of Europe (for Aluminum-zinc alloy-coated steel sheet) or JIS G 3322 of Japan, ASTM A755 of the US (for Pre-painted aluminum-zinc alloy-coated steel sheet) and many strict standards in other demanding export markets.
4. Great services: In case of buying Hoa Sen products, in addition to owning good quality products, manufactured on advanced technology lines, you also get a preferential price policy, attentive customer care and enthusiastic & professional advice and support from sales staffs with a system of more than 500 branches/official distribution agents nationwide, respond your needs in the fastest time.Besides, to save time, you can also order directly via Website: Https://hoasenhome.vn or directly contact Customer Service Center (toll free) 18001515 to answer all of your questions.

What are the specifications and types of PVC-U pipes Hoa Sen produces?

--> PVC-U pipe has more than 200 specifications with pipe diameters from Þ21 to Þ630, has different thicknesses and pressures, and is manufactured in both metric and inch systems. There are also CIOD rigid PVC-U pipes with dimensions Þ100 x 6.7mm, Þ150 x 9.7mm, Þ200 x 9.7mm. Order Hoa Sen PVC-U pipes HERE: https://hoasenhome.vn/ong-nhua-hoa-sen/ong-nhua-upvc 

What are the specifications and types of HDPE pipes Hoa Sen produces?

--> HDPE pipes have more than 140 specifications with pipe diameters from Þ16 to Þ630, with different thicknesses and pressures. Order Hoa Sen HDPE pipes at the link: https://hoasenhome.vn/ong-nhua-hoa-sen/ong-nhua-hdpe 

What are the specifications and types of PP-R plastic pipes Hoa Sen produces?

--> PP-R plastic pipes have more than 50 specifications with pipe diameters from Þ20 to Þ160, with different thicknesses and pressures. Order Hoa Sen PPR plastic pipes at the link: https://hoasenhome.vn/ong-nhua-hoa-sen/ong-nhua-ppr 

What are the specifications and types of PVC-U pipe fittings Hoa Sen produces?

--> PVC-U pipe fittings have more than 500 different specifications.

For details, please see the attachment file

- Download Plastic Pipe Fittings : Tee - Download Plastic Pipe Fittings : Elbow - Download Plastic Pipe Fittings : Socket - Download Plastic Pipe Fittings : End Cap - Flange

What are the specifications and types of HDPE pipe fittings Hoa Sen produces?

--> HDPE pipe fittings have 17 specifications with nominal pressure levels PN6, PN8, PN10, PN12.5 and PN16. Download HDPE Pipe Fittings

What are the specifications and types of PP-R plastic pipe fittings Hoa Sen produces?

--> PP-R plastic pipe fittings have more than 200 different specifications.

Download PPR Pipe Fittings:

How to assemble Hoa Sen PVC-U pipes?

--> There are 2 methods of assembling PVC-U Hoa Sen pipes:

Method of joining PVC-U pipes with glue

Step 1: Clean the contact surface between the pipe and the connector. Mark the length to be installed on the top of the pipe.

Step 2: Use a brush to quickly apply adhesive to the marked end of the tube and the inside of the connector.

Step 3: Quickly, forcefully push the connector to the marked position, do not rotate.

Step 4: Use a rag to clean excess glue on the joint. The joint after attaching must be left to dry, not shaken for at least 5 minutes.

Note: Do not apply too much glue, residual glue will destroy the joint.

Method of connecting PVC-U pipes with Rubber Gaskets

Step 1: Clean the rubber gasket mounting groove and pipe end.

Step 2: Reduce the diameter of the rubber gasket, then install it in the groove containing the rubber gasket.

Step 3: Apply the soap solution to the beveled end of the tube and the inside of the rubber gasket,

Step 4: Put the tube in line, use the tool to install the tube in the marked position. Check the position of the rubber gasket with a thin ruler or a foil.

How to preserve Hoa Sen PVC-U plastic pipes?

Method of construction and installation of Hoa Sen HDPE plastic pipe?

Method of construction and installation of Hoa Sen PP-R plastic pipe?

 Application of PVC-U, HDPE and PP-R pipes Hoa Sen?

What is the maximum temperature that Hoa Sen plastic pipes can withstand?

Why should you choose Hoa Sen plastic pipes and accessories?

Where to buy genuine Hoa Sen plastic pipes and accessories?

On the body of Hoa Sen plastic pipe, what does PN mean?

--> On the body of Hoa Sen plastic pipe, the letter PN is written, which means the nominal pressure of the plastic pipe, depending on the size and thickness of the different goods, there will be corresponding nominal pressure.

What standards does Hoa Sen's PVC-U pipe apply?

--> Hoa Sen PVC-U pipes are manufactured according to ISO 1452-2:2009 và TCVN 8491:2011. Pipes are suitable for water supply, agricultural irrigation, sewage drainage, rainwater…. Hoa Sen PVC-U plastic pipe with CIOD system for water supply is manufactured according to AS/NZS 1477:2006 standard. Hoa Sen PVC-U plastic pipes for electricity and telecommunications underground cables are manufactured according to TCVN 8699:2011 standards. Note: Hoa Sen PVC-U pipes manufactured according to metric standards cannot be fitted with PVC-U pipes manufactured according to the inches system.

What projects have Hoa Sen plastic pipes been supplied to?

--> Currently, Hoa Sen Plastic Pipe has been supplied to many big projects:

- Factory: Nghi Son Refinery - Thanh Hoa, Panko Vina Factory - Binh Duong.

- Building: Sala Dai Quang Minh, Novaland, Hoa Binh, Dat Xanh, Nha Mo, Pho Dong Building, Oriental Au Co, Sunny Plaza, IDICO Tan Phu, Cat Linh,...

- Water supply and drainage works such as: Water supply works in Soc Trang, Bac Lieu, Water supply in residential area of ​​Tan Hung district - Long An...

- Sand pumping projects of LPT, Minh Hung, Minh Khoi companies in Tan Cang and Cai Mep...

I see HDPE pipes sometimes rolled into rolls, sometimes cut into 4 meters or 6 meters pipes. Why?

--> HDPE pipes will be rolled into rolls or cut into pipes of 4 meters or 6 meters depending on the specifications, specifically as follows:

- From Ø20 - Ø63: Roll up into rolls or cut into pipes according to customer requirements.

- From Ø75 or more: Cut into 4m, 6m pipes or according to customer's request.

How do we preserve Hoa Sen Steel Pipe when transportation to the construction site?

In order to ensure the quality, maintain service life and the appearance of Steel Pipe, customers are required to carry out the following preservation methods of the Steel Pipe during transportation:

1. Goods must be covered.

2. Avoid rain water, moisture on the Steel Pipe.

3. When lifting, lowering or moving the steel pipe with a crane or a forklift, avoid damage due to impact, scratching or denting or warping the steel pipe.

How do we preserve Hoa Sen Steel Pipe during storage?

In order to ensure the quality, maintain service life and the appearance of Steel Pipe, customers are required to carry out the following preservation methods of the Steel Pipe during storage:

1. Steel pipes must be stored in a dry, well-ventilated warehouse.

2. In case the Steel Pipe is soaked with water, wipe the water and dirt with a towel or use an air hose to dry stagnant water.

3. Products must be arranged neatly and placed ≥ 25mm from the ground.

4. Regularly clean the outer surface of the steel pipe batches. If the steel pipe is discolored, it is necessary to clean and dry its surface.

5. When using cranes for loading and unloading, there must be specialized ropes to avoid damage and dents.

During storage, please note that:

1. Do not arrange the Steel Pipe in the place of leaks, stagnant water, humid air.

2. Do not leave the product outdoors or in an environment with high humidity, corrosive chemicals, salty steam (salt, sea water...).

3. Do not leave the product directly on the ground, cement, for inventory for more than 90 days.

4. Do not let the steel pipe scratch the outer zinc layer because it is easy to oxidize.

5. Do not store the steel pipes near the places with high temperatures or hot furnaces due to affecting zinc layer of steel pipes.

Why should we choose Hoa Sen galvanized steel pipe?

1. Products are sold at the right price: Hoa Sen Group publicizes the selling price at our official branches/distributors, and it always commits to selling at the right price
2. Standard products: Manufactured through the following stages: rust removal, cold rolled, galvanized, strip saw, profile rolled, etc. Hoa Sen galvanized steel pipe has a clean, smooth surface, even thickness, high ductility, good zinc adhesion, high quality assurance according to standards JIS G 3444:2004, JIS G 3466:2006 of Japan, AS 1163/2009 of Australia and ASTM A500/A 500M-07 of the United States.

3. Good quality products: Hoa Sen Group is always a pioneer in investing in modern equipment systems and applying new technologies to production. Thanks to input materials of high quality cold rolled steel and modern NOF technology, Hoa Sen galvanized steel pipe products meet diverse requirements in industrial and civil construction.

Furthermore, Hoa Sen steel pipe always shows full information and quality standard parameters on product surface. Furthermore, Hoa Sen Group is always committed to providing customers with products according to the announced quality at the most reasonable prices. With continuous efforts in improving product quality, Hoa Sen Group has won the National Quality Award, National Brand Award for many consecutive years, and become a reliable brand for domestic and foreign consumers.

4. Good service: In case of buying Hoa Sen products, in addition to owning good quality products, manufactured on advanced technology lines, you also get a preferential price policy, attentive customer care and enthusiastic & professional advice and support from sales staffs with a system of more than 500 branches/official distribution agents nationwide, respond your needs in the fastest time.

Besides, to save time, you can also order directly via Website: www.hoasengroup.vn/san-pham or directly contact Customer Service Center (toll free) 18001515 to answer all of your questions.

How can we distinguish Hoa Sen Steel Pipe from other steel pipes in the market?

When buying Hoa Sen galvanized steel pipe products, customers should carefully observe the line printed on the surface of the product. If it is a genuine product, the printed line shows very clearly and specifically the information about product and quality standard parameters.

In addition, customers can directly contact the toll-free hotline 1800 1515 to answer all questions about products as well as how to distinguish Hoa Sen Galvanized Steel Pipe from other types of steel pipes in the market.

How many common sizes of hot-dip zinc pipe and its applications are?

Hoa Sen hot-dip galvanized pipe is a product line known to consumers in the domestic and international markets.

Common sizes: Ø 21.2 mm; Ø 26.65 mm; Ø 33.5 mm; Ø 42.2 mm; Ø 48.1 mm;Ø 59.9 mm; Ø 73 mm;Ø 75.6 mm; Ø 88.3 mm; Ø 113.5 mm; Ø 141.3 mm; Ø 168.3 mm;Ø 219.1mm

It is widely used in many fields such as: Fire prevention and fighting systems, air conduction systems, scaffolding, construction structures, cultivation and livestock raising......This is the first choice of consumers.

In addition to steel sheets, steel pipes and plastic pipes, does Hoa Sen Group also trade in other products?

In order satisfy the needs of customers and help them have a buying experience about raw & finishing building materials at one store. Catching up with the trend, Hoa Sen has developed Hoa Sen Home furniture and building material supermarket system, which is providing the main products manufactured and distributed by Hoa Sen Group: steel sheets, steel pipes, plastic pipes and commercial products such as: construction steel, section steel, bricks, water-based paint, sanitary wares, civil electricity, hand tools,...

With a large scale, Hoa Sen Home's nationwide store system will help customers have a complete buying experience.

You can order directly via Website: https://hoasenhome.vn or directly contact Customer Service Center (toll free) 18001515 to answer all of your questions.

What should I do if I want to be a distribution agent of Hoa Sen goods?

First of all, thank you for your trust in choosing to distribute products manufactured by Hoa Sen Group and commercially distributed products.

To be a distribution agent of Hoa Sen's goods, please provide information (Full name, phone number, store address, ...) at live chat section on Hoa Sen Group’s official website or online sales website https://hoasenhome.vn/, app Hoa Sen Home, then Hoa Sen Group’s sales department will contact you directly for advice.

In addition, you can also directly contact Hoa Sen's toll-free hotline ""18001515"" for assistance on how to become our distributor.